Details on Text Messaging – Prima.Law Support

NOTICE: Shutdown of Unregistered 10DLC Messaging

• Effective September 1st, 2023, all SMS and MMS messages sent to U.S. phone numbers using +1 10DLC phone numbers must be sent via an approved application-to-person (A2P) campaign.
• Messages sent to the U.S. using unregistered +1 10DLC numbers will be blocked.
• Blocked messages will return error code 30034, “US A2P 10DLC – Message from an Unregistered Number” (Twilio messaging rates will still apply, even for blocked messages).
• Please register your +1 10DLC numbers as soon as possible to avoid the impact. You may learn more about this from the Twilio website, and register via the Twilio Console or APIs.

Text messaging is THE SINGLE MOST EFFECTIVE way to communicate with your clients.

You have likely already setup this feature using Twilio, and here are the other things you will want to know about the integration in Prima.Law

What happens if someone texts me, but I don’t have their number in my Prima account yet?

You will receive the text message at the email address you have set for Text Notifications (Admin Panel –> Integrations –> Twilio –> Settings) As there is no related contact, there will not be a link to a contact. However, you will receive the message and then may follow up directly with them.

Can I get a notification on my smartphone when someone is texting my firm?

All texting notifications can be sent to the email address of your choice. Just make sure you have access to that email on your phone and your notification settings set correctly. Alternatively, you can use Zapier.com to create a Zap that will send you an SMS notification when you have received a new text message.

What happens if more than one contact have the same phone number in Prima and I get a text from that number?

A text message will arrive in each profile that has that number. Additionally, in the email notification you receive, you will see each relevant contact listed who has that phone number.