At Prima.Law, we want to ensure you always have the support you need—whether you’re new to the platform, exploring advanced features, or encountering an issue. Below are the multiple ways you can get help, guidance, or training.
💬 1. Use the Chatbot (Live Chat & AI Support)
You’ll find a chatbot located in the corner of your screen. This is your quickest way to get help.
• Click your user menu to show or hide the chatbot.
• Enter your name, email, and phone number so we can reach you if necessary.
• Once entered, you can begin chatting directly with either our support team or an AI assistant trained on our support materials.
Tip: Ask the AI any questions using natural language like:
“How do I generate a new form?” or “Where can I find training articles?”
It will find accurate answers instantly.
📚 2. Visit the Support Website
Click on “Support Website” in the Help menu to access our growing library of support articles. Here’s what you’ll find:
• A search bar to look up specific keywords.
• Categorized topics to explore features, troubleshooting steps, and best practices.
• A Training section for users who want a structured, step-by-step learning path to understand the basics and beyond.
🐞 3. Report an Issue
If you encounter a technical issue or notice something unusual (especially with forms or features), use the “Report an Issue” link in the Help menu.
• Fill out the form completely—all fields are required.
• Include as much detail as possible to help our team investigate effectively.
Whether it’s a misunderstanding of how a feature works or an actual system bug, we’ll follow up with the right guidance or a fix.
📅 4. Schedule a Support Call
Prefer to speak with someone live? Use the “Schedule a Call” option from the Help menu.
• Choose a time that works for you from our available slots.
• A support specialist will call you to walk through your questions or concerns.
☎️ 5. Call Us Directly
Need immediate assistance? You can always call us.
• Our Sales & Support team is available via the phone number listed in the Help menu.
🎯 Summary
| Method | Best For |
|---|---|
| Chatbot (AI or Live) | Quick questions, instant answers |
| Support Website | Self-guided learning and how-to articles |
| Report an Issue | Technical issues, bugs, or form inconsistencies |
| Schedule a Support Call | In-depth help or walkthroughs |
| Phone Call | Direct, personal support |
If you ever feel stuck, remember—we’re just a click or call away.
Would you like this turned into a printable PDF or added to your support portal?
James